Frequently Asked Questions



1. What products does Ancient Crafting offer?

Ancient Crafting offers a curated range of handcrafted and artisan products, including Brass décor, Dhokra art, natural crystals and gemstones, handcrafted stone products, leather accessories, home décor, sculptures, gifts and more.

2. Are your products handmade?

Yes. Many of our products are handcrafted by skilled artisans. Because they are handmade, slight variations in color, texture, size and design may occur. These natural variations make every piece unique.

3. Are the crystals and gemstones natural?

Yes. We offer natural crystals, gemstones and stone products. Since natural stones are formed organically, each piece can have slight variations in color, pattern and appearance.

4. Are your gemstones authentic?

We strive to provide genuine and authentic gemstones. Selected gemstone products may also come with a certificate of authenticity. Please refer to the individual product description for specific details.

5. What is Dhokra art?

Dhokra is a traditional Indian metal-casting art that uses the lost-wax casting technique. It is known for its distinctive tribal designs and handcrafted appearance.

6. Will my product look exactly like the picture?

Not necessarily. Many of our products are made from natural materials or handcrafted individually. Therefore, minor differences in color, texture, pattern and design are normal and should be expected.

7. What materials are used in your products?

Depending on the product, we use natural stones, crystals, gemstones, brass, bell metal, leather and other carefully selected materials. Please check the individual product description for exact material information.

8. How do I place an order?

Simply browse our collections, select your preferred product, add it to your cart and proceed to checkout. Follow the instructions during checkout to enter your shipping and payment details.

9. What payment methods do you accept?

We support secure online payment options available at checkout. The payment methods displayed may vary depending on your location.

10. Do you ship internationally?

Yes, international shipping options may be available for eligible products and destinations. Shipping availability and charges are calculated based on the destination and order details.

11. Will I have to pay customs duties or import taxes?

For international orders, customs duties, import taxes or other charges imposed by the destination country may apply. These charges, if applicable, are the responsibility of the buyer.

12. How long does delivery take?

Delivery time depends on your location, the product and the shipping method selected. The estimated delivery information available during checkout should be considered the most accurate estimate for your order.

13. Do you offer express shipping?

Express shipping may be available for selected destinations. Available shipping methods and estimated delivery times will be displayed during checkout.

14. How can I track my order?

Once your order has been shipped, you will receive shipping information or tracking details when available. You can use the provided tracking information to follow your shipment.

15. Can I cancel my order?

Order cancellation depends on the status of your order. If you need to cancel an order, please contact us as soon as possible with your order details.

16. Can I return or exchange a product?

Returns and exchanges are subject to our applicable return policy and the condition of the product. Please review our return and refund policy before placing your order.

17. What should I do if I receive a damaged product?

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the product and packaging. Our team will review the issue and assist you with the next steps.

18. How should I care for my brass products?

Keep brass products away from excessive moisture, chemicals and harsh cleaning agents. Clean them gently using a soft, dry or appropriate polishing cloth to maintain their appearance.

19. How should I care for natural crystals and stones?

Handle natural crystals and stones carefully. Avoid harsh chemicals, excessive moisture and sudden temperature changes. Care requirements can vary by stone, so refer to the product-specific instructions when available.

20. Are your products suitable for gifting?

Yes. Our handcrafted décor, crystals, sculptures, brass products, leather accessories and other artisan pieces can make distinctive gifts for birthdays, anniversaries, festivals, housewarmings and special occasions.

21. Do handmade products have minor imperfections?

Yes. Small variations, marks or differences in texture and color can occur in handmade and natural products. These are characteristics of authentic craftsmanship and natural materials rather than defects.

22. Can I contact Ancient Crafting before placing an order?

Yes. If you have questions about a product, shipping, availability or your order, you can contact our customer support team through the contact information provided on our website.

23. Where is Ancient Crafting based?

Ancient Crafting is based in New Delhi, India. Our contact information is available on our Contact Us page.

24. Do you offer products made by Indian artisans?

Yes. We feature handcrafted products inspired by India's rich artistic and cultural traditions, including traditional Dhokra and brass craftsmanship.

25. Why should I choose Ancient Crafting?

Ancient Crafting brings together unique handcrafted products, traditional Indian artistry and natural materials. Our collection is designed for customers looking for distinctive décor, meaningful gifts, artisan craftsmanship and products with a unique story.

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